bet jelly Privacy Policy

1.Introduction and Scope

bet jelly is an online betting and casino platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how bet jelly handles the personal information of its members. This Policy applies to both the https://betjelly.cam website and the bet jelly mobile application.

By creating an account on bet jelly, you confirm that you have read this Policy and agree to its terms. This Policy forms an inseparable part of our Terms and Conditions and both documents apply together. If you disagree with any part of this Policy, please stop using the platform.

This Policy has been prepared in accordance with applicable data protection regulations in Bangladesh and is consistent with international data protection practices.

2.What Information We Collect

bet jelly may collect the following categories of information:

a) Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Mobile number and email address
• Residential address

b) Financial Information

• bKash, Nagad, Rocket, or Upay mobile wallet numbers (for processing transactions)
• Deposit and withdrawal transaction history
• Account balance and bonus usage records

c) Usage Information

• Login and logout time records
• Gaming and betting history and preference patterns
• Device type, operating system, and browser information
• IP address and geographic location of the connection

d) Communication Information

• Conversations with the support team via live chat or email
• Details of complaints, feedback, or requests

3.How We Collect Information

bet jelly collects information in several ways:

• Registration Form: Information you provide when opening an account.
• Identity Verification Process (KYC): Documents and photos submitted during account verification.
• Transaction Records: Information received from mobile payment systems during deposits and withdrawals.
• Automatic Collection: Information gathered through cookies, log files, and tracking technologies.
• Communication Channels: Information from chat or email conversations with the support team.

4.How We Use Your Information

bet jelly uses the collected information for the following purposes:

• Account Management: To create, maintain, and verify your account.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Security and Fraud Prevention: To detect irregular activity and keep accounts secure.
• Service Improvement: To analyse user experience and improve the platform.
• Communication: To send important notifications, offers, and service-related updates.
• Responsible Gaming: To monitor unusual betting behaviour as part of our responsible gaming programme.
• Legal Compliance: To comply with applicable laws and regulations.

bet jelly never sells or rents your information to third parties for commercial purposes.

5.Sharing Information with Third Parties

bet jelly may share information with third parties in limited circumstances and for specific purposes:

• Payment Processors: Mobile payment providers such as bKash, Nagad, Rocket, and Upay — only the information necessary to complete a transaction is shared.
• Technology Partners: Software and infrastructure providers that support platform operations — under strict confidentiality agreements.
• Fraud Prevention Services: Specialist service providers used to detect and prevent fraudulent activity.
• Legal Authorities: Information may be provided to relevant authorities in the case of a court order or legal obligation.

Every third-party provider is contractually bound to uphold bet jelly's privacy standards. Third parties may never use your information for their own commercial purposes.

6.Data Security and Protection Measures

bet jelly follows industry-standard technologies and practices to protect your information. Our security measures include:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, preventing unauthorised access during the transfer of information.
• Secure Servers: All personal and financial data is stored on firewall-protected servers.
• Access Controls: Only authorised staff can access specific data, and their activity is logged.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Two-Factor Verification (OTP): OTP verification is in place for logins and important transactions.

Please note that no method of transmitting information over the internet is 100% secure. If you believe your account security has been compromised, contact our support team immediately.

7.Cookies and Tracking Technologies

The bet jelly website and app use various types of cookies and similar tracking technologies:

• Essential Cookies: Required to keep login sessions active and ensure the core functionality of the platform.
• Functional Cookies: Used to remember your language preference, theme settings, and other personalised experience options.
• Analytical Cookies: Help improve the service by analysing site usage — collected data is kept anonymous.
• Security Cookies: Used to detect fraudulent activity and unauthorised access.

You can control or disable cookies from your browser settings. However, disabling essential cookies may affect some platform functionality.

8.Data Retention Period

bet jelly retains your information according to the following criteria:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period for legal requirements, dispute resolution, and financial records.
• Transaction Records: Financial transaction records are kept for the period required by applicable law.
• Log Files: System logs and security-related data are generally retained for a limited period.

Once the retention period ends, bet jelly securely deletes or anonymises the data so that it can no longer be linked to a specific individual.

9.Your Rights and Choices

As a bet jelly member, you have the following rights regarding your own information:

• Right to Access: You may request to know what information bet jelly holds about you.
• Right to Correction: You may contact the support team to correct inaccurate or incomplete information.
• Right to Deletion: You may request that your information be deleted in certain circumstances — however, some data may need to be retained due to legal obligations.
• Right to Opt Out of Marketing: You may opt out of receiving promotional emails or messages.
• Right to Data Portability: You may request a copy of your information in a specific format.

To exercise these rights or for any questions, contact our support team via live chat or email. Our team provides support in both Bengali and English, 24/7.

10.Information of Minors

bet jelly strictly prohibits registration by anyone under the age of 21. Our platform is operated exclusively for adults aged 21 and above. We do not knowingly collect any information from minors.

An age verification process is carried out at the time of registration. If we become aware that someone under the age of 21 has opened an account, that account will be closed immediately and all associated information will be deleted.

For more details on responsible gaming and information on the protection of minors, please read our Responsible Gaming Guidelines.

11.Changes to This Policy

bet jelly may update this Privacy Policy from time to time. The Policy may be reviewed and revised due to service improvements, legal changes, or the introduction of new technologies.

For significant changes, bet jelly will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The date of the updated policy will be noted in the "Last Updated" section of this page.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. For any questions about this Policy and our other documents, our Frequently Asked Questions (FAQ) page may be helpful.

12.Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the bet jelly support team:

• Live Chat: Log in to the platform and speak directly via live chat in Bengali or English — available 24/7.
• Email: [email protected]

We generally process all privacy-related requests as quickly as possible. Complex matters may take a little longer, but we will always keep in touch with you.